Privacy & cookies
Last updated: September 10, 2026
Introduction
Vendor, Inc. (“Vendor,” “we,” “us” or “our”) respects your privacy. This policy explains how we collect, use and disclose personal information when you visit vendor.com, register for early access, subscribe to updates, submit an application or communicate with us.
We do not sell your personal information.
For questions about this policy or to exercise your privacy rights, contact support@vendor.com.
Information We Collect
Information you provide
We collect information you choose to provide when you interact with us. Depending on your enquiry, this may include:
— Your name, email address and telephone number.
— Your company, job title, website, location and service area.
— Your interest in our products, services or partnership opportunities.
— Your resume, work experience and application materials.
— Messages, attachments and other information you send us.
— Your communication preferences and subscription choices.
Please do not include passwords, financial account credentials or unnecessary sensitive information in general enquiries.
Information collected through the website:
When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device information, pages accessed, referring website, timestamps and error logs.
Cookies and similar technologies may also collect information about your interactions with the website, subject to applicable consent requirements and your choices.
How We Use Information
We use personal information to:
— Respond to enquiries and provide assistance.
— Manage early-access registrations and requested product updates.
— Evaluate and coordinate business relationships and partnerships.
— Review applications and communicate about opportunities at Vendor.
— Operate, maintain, secure and improve our website.
— Understand website performance and visitor interactions.
— Maintain records, comply with legal obligations and address disputes.
We send marketing communications where you have subscribed or another lawful basis permits them. You can unsubscribe using the instructions in those messages or by contacting us.
Submitting an enquiry or application does not automatically subscribe you to marketing emails.
How We Disclose Information
We do not sell your personal information. We may disclose information in the following circumstances:
Service providers
We use providers that help us operate our website and business, including hosting, information storage, email delivery, website analytics and technical support. These providers may process information needed to perform their services, subject to applicable agreements and legal requirements.
At your request
We may disclose information when you ask us to make an introduction, coordinate with a business or carry out another request involving a third party.
Legal obligations and protection
We may disclose information where required by law or reasonably necessary to respond to lawful requests, address fraud or security incidents, establish or defend legal claims, or protect people's rights and safety.
Business transactions
Information may be disclosed during the evaluation or completion of a merger, acquisition, financing, reorganisation or transfer of business assets, subject to applicable confidentiality requirements and privacy law.
Cookies and Similar Technologies
Cookies are small files stored on your device. Similar technologies may store preferences or help us understand how the website is used.
Depending on the features enabled, these technologies may support essential website functions, remember preferences, measure performance or help identify technical problems.
Nonessential cookies and similar technologies are subject to your consent where required by law.
You can manage or delete cookies through your browser settings and use any cookie preference controls available on the website. Blocking certain technologies may affect website functionality. Browser settings may not control every technology used by third-party services.
AI Compute, ComputeOS and Home AI
This policy covers our website and the communications described above.
Separate product privacy notices will explain how AI Compute, ComputeOS and connected home features handle information such as voice commands, device activity, compute workloads and payment details before those features collect that information.
Those notices will describe the relevant processing, including what occurs locally, what involves Vendor or outside providers, and the choices available to users.
Joining a waitlist or submitting a website enquiry does not itself authorise audio recording, access to private files or control of connected devices.
Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information on the basis relevant to the activity:
— Consent, including for marketing and optional tracking where required.
— Contractual necessity, including steps you request before entering an agreement.
— Legitimate interests, such as responding to appropriate business enquiries, operating and securing the website, and administering our business, where those interests are not overridden by your rights.
— Legal obligations, where processing is necessary to comply with applicable requirements.
Where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before that withdrawal.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal requirements.
Retention depends on the nature of the information, the status of your enquiry or application, our relationship with you, and any recordkeeping or legal obligations.
We may retain limited records of unsubscribe or privacy requests so that we can respect your preferences. Information may also be retained where necessary to resolve a dispute or comply with a legal obligation.
When information is no longer needed, we delete it or appropriately anonymise it.
International Processing
Vendor and its service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ from those in your location.
Where applicable law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism. You may contact us for information about the safeguards relevant to your personal information.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
— Request access to your personal information and information about its use.
— Request correction or deletion.
— Receive a portable copy of certain information.
— Restrict or object to certain processing.
— Withdraw consent.
— Opt out of certain uses or disclosures, including targeted advertising where applicable.
— Appeal a decision about a privacy request.
— Complain to the relevant privacy or data protection authority.
Where applicable, you may object to the use of your information for direct marketing.
To make a request, email support@vendor.com with the subject Privacy Request.
We may request information reasonably necessary to verify your identity or the authority of someone acting on your behalf. We will respond within applicable legal time limits and explain any lawful exception that prevents us from fulfilling a request.
We will not unlawfully discriminate against you for exercising your privacy rights.
Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet transmission or storage system is completely secure. If you believe information associated with Vendor has been compromised, please contact us at support@vendor.com.
Children's Privacy
Our website and enquiry forms are not directed to children under 13.
If you believe a child under 13 has provided personal information through the website, contact us so we can investigate and take appropriate action.
Privacy considerations involving household members using home AI products will be addressed in the applicable product privacy notices.
Third-Party Websites
Our website may contain links to independently operated websites or services. Their privacy practices are governed by their own policies.
Please review those policies before providing information or connecting to a third-party service.
Changes to This Policy
We may update this policy as our activities, services or legal obligations change. The date above indicates the latest revision.
Where required by law, we will provide additional notice or obtain consent before making changes that affect how personal information is used.
Contact
For privacy questions, requests or concerns:
Vendor, Inc.
support@vendor.com
Email subject: Privacy Request